A local fish and chips shop owner has spoken out after a surprising online review focused more on the appearance of a delivery driver than the quality of the food. The review, which described the delivery driver as a “hot delivery girl,” was posted on a popular food review site. However, instead of praising the meal, the customer’s comments objectified the driver, leaving the chippy owner feeling that the line between friendly feedback and inappropriate commentary had been crossed.
The shop owner, frustrated by the nature of the comment, responded publicly. “Our team works hard to serve fresh, quality food with respect for all our customers and employees,” he wrote in a post addressing the review. “Comments like these are unprofessional and uncalled for. Our drivers deserve respect for the job they do, not objectification.”
The owner’s response has sparked a discussion about respect in customer reviews, with many locals and social media users rallying behind the chippy’s stance. One supporter commented, “Reviews should be about the food and service, not someone’s appearance.” Another added, “Respect in the workplace is essential, especially for frontline workers who often face uncomfortable situations.”
This incident highlights an ongoing debate about what should be considered appropriate in public reviews. Many businesses encourage feedback as a way to improve their service, but inappropriate or objectifying remarks can undermine this intention, especially for small family-owned businesses that prioritize creating a welcoming atmosphere.
The chippy owner hopes that by addressing the comment, he’s setting a clear example for how customers should engage with businesses. “We love our customers and our community, but it’s essential that everyone – both staff and patrons – feel comfortable and respected,” he said. “Our team will continue to serve with pride, and we just ask that respect is given in return.”
Local News Websites, Business Review Platforms (e.g., Yelp, Google Reviews), Social Media Channels,
